Last updated: August 10, 2026

This Privacy & Security Policy explains how Shenzhen Aodeke Optoelectronics Co., Ltd., the owner and operator of FloodBarrierStore, collects, uses, stores, shares and protects personal information obtained through www.floodbarrierstore.com.

Our Privacy Principles

We process personal information in accordance with privacy and data-protection laws that apply to our activities and to the individuals whose information we process. Where applicable, these may include the GDPR for individuals in the European Economic Area and relevant U.S. state privacy laws, such as the CCPA/CPRA.

• We clearly state the purposes for which we process personal information.
• We limit collection to information reasonably required for legitimate business and legal purposes.
• We request consent where consent is required by applicable law.
• We use reasonable administrative, technical and organizational safeguards to protect personal information.
• We provide methods for individuals to exercise applicable privacy rights.

1. Purpose, Data & Retention Period

We may collect or receive personal information for purposes connected with our business operations, including:

• Processing payments, orders, deliveries, returns and refunds.
• Responding to enquiries submitted by phone, email, mail or website forms.
• Creating and administering customer accounts.
• Sending newsletters or marketing communications where permitted.
• Recommending, customizing and supporting products.
• Preventing fraud, securing the website and complying with legal obligations.
• Measuring website performance and improving our products and services.

Data We May Use for These Purposes

• First and last name, account name or alias.
• Billing, shipping, home or other physical address.
• Email address and telephone number.
• Order, payment, delivery and customer-support information.
• Opening dimensions, property photos and project information voluntarily submitted for a quote.
• IP address, browser type, device information and approximate location.
• Website activity, such as pages and products viewed and interactions with forms or advertisements.

Legal Bases

Depending on the circumstances and applicable law, we process personal information to perform a contract, take steps at your request before entering into a contract, comply with legal obligations, pursue legitimate business interests, or on the basis of your consent.

Retention Period

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty administration, fraud prevention, tax, accounting and other legal requirements. Different categories of information may have different retention periods.

2. Cookies & Tracking

Our website uses cookies and similar technologies. These may include essential cookies required for core website and shopping-cart functions and, subject to applicable consent requirements, analytics and advertising technologies such as Google Analytics, Google Ads and Cloudflare services. You can manage non-essential cookies through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

3. Store & Checkout Data

When you browse or purchase from our store, we collect information needed to provide the requested services and improve your experience.

• While you browse: products viewed, approximate location, IP address, browser type and cart contents stored through cookies or similar technology.
• When you request a quote: contact details, opening dimensions, installation information, project requirements and any photos or files you choose to provide.
• At checkout: name, billing address, shipping address, email address, telephone number, order details and optional account information.

We use this information to process orders, provide quotes, deliver products, send account and order communications, respond to refunds and complaints, prevent fraud, comply with legal obligations and improve our services.

Who has access: authorized administrators, sales personnel, customer-support staff and fulfilment personnel may access information where reasonably necessary to perform their responsibilities. Service providers may also process limited information on our behalf under appropriate contractual or legal safeguards.

4. Payments

Payments may be processed by third-party payment providers, including PayPal and providers supporting Visa or Mastercard transactions. Information required to process or support a payment is shared with the applicable payment provider. We do not intentionally store complete payment-card numbers on our own servers. Each payment provider processes information under its own privacy policy and security practices.

5. Disclosure Practices

We may disclose personal information:

• To service providers supporting hosting, website security, analytics, advertising, payments, shipping, order fulfilment, email and customer service.
• To authorized dealers or installation partners where you request local assessment or installation support.
• Where required by applicable law, regulation, court order or a lawful government request.
• Where reasonably necessary to investigate fraud, security incidents or threats to public safety.
• In connection with a merger, financing, acquisition, restructuring or sale of all or part of our business, subject to applicable law.

Because we operate internationally, personal information may be processed in countries other than the country where it was collected. Where required, we use appropriate safeguards for international transfers.

6. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Access is limited to personnel and service providers with a legitimate need to use the information. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Third-Party Websites

This policy does not apply to third-party websites or services linked from our website. We do not control how those third parties process personal information. Please review their privacy policies before submitting information to them.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in applicable circumstances.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing.
• Request a portable copy of eligible personal information.
• Opt out of certain targeted advertising, sale or sharing where applicable.
• Submit a complaint to an applicable data-protection authority.

To submit a request, email [email protected]. We may request information reasonably necessary to verify your identity and protect your account. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

U.S. residents may also use our Do Not Sell or Share My Personal Information page where the applicable opt-out right is available.

9. Amendments to This Statement

We may update this policy to reflect changes to our practices, technology or legal obligations. The “Last updated” date at the top of this page identifies the latest revision. Where required by law, we will provide additional notice of material changes.

10. Submitting a Complaint

If you are not satisfied with how we handle personal information or respond to a privacy request, please contact us first so we can investigate. You may also have the right to submit a complaint to the data-protection or consumer-protection authority responsible for your location.

11. Contact Details

The company responsible for operating FloodBarrierStore and processing personal information through this website is:

• Website: https://www.floodbarrierstore.com/
• Email: [email protected]
• Phone: +86 159 2001 4972
• Working hours: 09:30–17:30, Monday to Friday, GMT+08:00 (China Standard Time)