Return & Refund Policy

Last updated: August 10, 2026

This Return & Refund Policy is issued by Shenzhen Aodeke Optoelectronics Co., Ltd., the owner and operator of FloodBarrierStore and the supplier of eligible Eudore products.

Agreement

By placing an order through FloodBarrierStore, you confirm that you have reviewed and accepted this policy together with our Terms & Conditions. This policy applies to purchases for which Shenzhen Aodeke Optoelectronics Co., Ltd. is identified as the seller.

Order Cancellation and Changes

Contact us as soon as possible if you need to cancel or change an order. Standard-product orders may generally be cancelled before shipment. Custom-made orders may be cancelled before production begins.

Once custom production has begun, cancellation or changes may be unavailable or may require payment for materials, design and production work already completed. Once an order has shipped, it cannot be cancelled and must instead follow the applicable return procedure.

To request a cancellation or change, email [email protected] with your order number. A request is not confirmed until we accept it in writing.

50-Day Return Request Period

For an eligible product, you may request a return within 50 calendar days after the documented delivery date. The return must be authorized before the product is shipped back.

The 50-day period is a period for submitting a return request; it does not mean every product or every reason for return is automatically eligible. Custom-made products, installed products and other exclusions are explained below.

Return Eligibility

To qualify for a standard return, the product must:

• Be covered by the 50-day return option and not listed as non-returnable.
• Be unused, uninstalled, unmodified and in resalable condition.
• Include the original components, accessories, manuals and packaging where reasonably possible.
• Be accompanied by an order number, receipt or other proof of purchase.
• Be returned using the address and instructions supplied in the return authorization.

We may request photographs before authorizing a return so we can confirm the product, condition and packaging requirements.

Return or Exchange Steps

1. Email [email protected] within the applicable period.
2. Provide your order number, delivery date, reason for return and clear photographs of the product and packaging.
3. Wait for written return authorization and the correct return address.
4. Package the product securely and use a trackable shipping service appropriate for the product’s size and weight.
5. Send us the carrier and tracking information.
6. After receipt, we will inspect the returned product and notify you whether the return and refund have been approved.

Return Shipping and Other Costs

• Confirmed defect or wrong product supplied by us: we cover reasonable authorized return or replacement shipping.
• Eligible change-of-mind, incorrect customer selection or no longer needed: the customer pays return shipping and any applicable carrier, customs, duty, brokerage, storage or handling charges.
• Original outbound shipping: original shipping charges are non-refundable for a customer-choice return unless applicable law requires otherwise.
• Unauthorized or collect-on-delivery shipments: these may be refused, and related costs may be deducted from an eligible refund.

Any deduction will be based on actual, documented costs or loss in value caused by handling beyond what is reasonably necessary to inspect the product, subject to applicable law.

Non-Returnable Items

Except where the product is defective, incorrect, damaged in transit, or applicable law requires a remedy, the following items are not eligible for a change-of-mind return:

• Custom-made, cut-to-size, engraved, specially finished or otherwise personalized products.
• Products that have been installed, drilled, cut, altered, used or damaged after delivery.
• Products returned without authorization or after the authorized return period.
• Products missing material components or returned in a condition that prevents resale.
• Clearance, final-sale or sample products expressly marked non-returnable before purchase.

A custom product remains eligible for an appropriate remedy if it does not match the accepted specifications, has a confirmed covered defect, or was damaged before delivery.

Wrong, Damaged or Missing Items

Inspect your shipment promptly. If an item is wrong, visibly damaged, incomplete or missing, contact us as soon as reasonably possible and provide:

• Your order number and delivery date.
• Photographs of the outer packaging, shipping label and complete delivered product.
• Close photographs or video of the damage, defect or incorrect item.
• A description of missing parts or differences from the accepted order.

Do not discard packaging or damaged components until we or the carrier confirm that they are no longer needed. For an approved claim, we may repair, replace, resend or refund the affected item as appropriate.

If carrier tracking shows that a shipment was not delivered, we will investigate with the carrier. If the shipment is confirmed lost, we will arrange a replacement or refund for the affected order.

Refunds

After an authorized return is received and inspected, we will email you with the approval status. If approved, the refund will normally be issued to the original payment method within 3–5 business days after approval.

Banks, card issuers and payment providers may require additional time to post the refund. Where a refund to the original method is not technically possible, we will contact you to arrange a lawful alternative.

Refunds may exclude non-refundable shipping, customs, duties, handling costs or loss in value where permitted by law and explained in this policy. We will provide a breakdown of any deduction.

Consumer Rights

This policy provides contractual return and refund options in addition to rights that may be available under applicable consumer law. Nothing in this policy excludes or limits a mandatory right or remedy that cannot lawfully be excluded or limited.

Contact

• Email: [email protected]
• Phone: +86 159 2001 4972
• Working hours: 09:30–17:30, Monday to Friday, GMT+08:00 (China Standard Time)